Head of Strategy - Consumer Banking

Madison Pearl; Dubai; On-site; AED 600,000 - 800,000; Full time

Job summary

A leading banking group is seeking a highly experienced Head of Strategy to drive operational excellence and transformation across its Consumer Banking division. The role involves leading strategy for Retail and Commercial segments, overseeing large-scale transformation programs, and ensuring alignment with the bank's strategic roadmap. The ideal candidate will have extensive experience in the banking sector with strong leadership, communication, and strategic planning skills. A competitive compensation package is offered.

Benefits

Leadership opportunity

Competitive compensation package

Long-term growth potential

Qualifications

• 10–18+ years of experience in Strategy or Transformation within the banking sector.
• Strong strategy & transformation experience in Retail / Consumer or Commercial banking.
• Proven success leading large teams and overseeing multi-country or group-level strategy.

Responsibilities

• Lead the overall strategy for Retail and Commercial segments.
• Drive large-scale transformation programs across multiple countries.
• Ensure alignment to the bank’s strategic roadmap and future-state vision.

Skills

Leadership skills

Strategic planning

Communication skills

Customer-centric mindset

Education

Bachelor’s degree in Business, Finance, Operations, or related field

Master’s degree preferred

Job description

A leading banking group is seeking a highly experienced Head of Strategy to drive operational excellence, service innovation, and transformation across the group's Consumer Banking. This is a senior leadership role that sits at the centre of Consumer Banking’s strategic roadmap, transformation agenda, and long-term vision.

Strategy Leadership for Consumer & Commercial Banking

• Lead the overall strategy for Retail / Consumer and Commercial (SME / Business Banking) segments.
• Develop multi-year strategic plans covering segmentation, customer experience, commercial priorities, and digital evolution.
• Evaluate market trends, customer behavior shifts, and competitor movements to advise the DCEO.

Transformation & Operating Model Modernization

• Drive large-scale transformation programs across multiple countries.
• Modernize processes, operating models, and front-line empowerment.
• Oversee CRM, BPM, and functional automation initiatives.
• Support the evolution of digital banking, payments, and customer journeys.

Cross-Functional Alignment

Work with leaders across :

• Credit
• Finance & Network
• Digital Banking
• Customer Care
• Transformation / Operations
• Segmentation & Sales
• Wealth & Private Banking

Ensure alignment to the bank’s strategic roadmap and future-state vision.

Multi-Country Strategic Impact

• Support different markets in implementing the Consumer strategy.
• Guide network optimization (branch mergers, ATM strategy).
• Ensure consistent KPIs, segmentation strategy, and customer experience across countries.

Senior Leadership Advisory

• Act as a key thought partner to the DCEO.
• Provide insights, strategic recommendations, and scenario planning.
• Help shape the next phase of the Consumer Bank’s evolution.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Operations, or related field; Master’s preferred.
• 10–18+ years of experience in Strategy or Transformation within the banking sector.
• Strong strategy & transformation experience in Retail / Consumer or Commercial banking.
• A forward-looking, customer-centric mindset
• Proven success leading large teams and overseeing multi-country or group-level strategy.
• Excellent communication, executive stakeholder management, and change leadership skills.

Why Join Them

• Leadership opportunity to shape and scale a high-impact function across a leading banking group.
• Transform legacy operations into a modern, digital, service-driven environment.
• Competitive leadership compensation package and long-term growth potential.

Interested candidates are invited to submit their CV to [e-mail]

• Only shortlisted candidates will be contacted