Head of Retail Banking: Products & Customer Journeys

United Arab Bank; Sharjah; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading banking institution in Sharjah is seeking a senior professional to develop and manage a portfolio of retail banking products. The ideal candidate will have over 15 years of experience in retail banking, with significant expertise in digital banking and product development. Responsibilities include enhancing customer experience, optimizing product offerings, and driving customer acquisition strategies. Excellent leadership skills are required for team management in this pivotal role.

Qualifications

• 15+ years of experience in retail banking or product development.
• At least 5 years in the digital banking space.
• 5+ years in a people management role within a product team.

Responsibilities

• Develop and manage retail banking products to drive growth.
• Optimize retail portfolio for increased income.
• Ensure distinctive customer experience through customer lifecycle management.
• Collaborate with teams to maintain product quality.

Skills

Retail banking expertise

Customer acquisition strategies

Digital banking initiatives

Product development

Team management

Education

Bachelor degree in Finance, Economics, Business Administration

Postgraduate degree or MBA

Job description

A leading banking institution in Sharjah is seeking a senior professional to develop and manage a portfolio of retail banking products. The ideal candidate will have over 15 years of experience in retail banking, with significant expertise in digital banking and product development. Responsibilities include enhancing customer experience, optimizing product offerings, and driving customer acquisition strategies. Excellent leadership skills are required for team management in this pivotal role.