Head of Private Banking Client Service

Mashreq Bank; United Arab Emirates; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking a Head of Client Service for their Private Banking division. This leadership role involves managing a team of Customer Service Managers, ensuring a seamless client experience, and collaborating with various departments to optimize services. Responsibilities include overseeing KYC processes, digital client journey management, and addressing client complaints while also driving cross-sales. The ideal candidate will have a strong background in client services and management.

Responsibilities

• Handling a team of Customer Service Managers who are tagged to RMs and Clients.
• Acting as an interface between the team and other departments to ensure efficient client experience.
• Ensure the team is on top of updation of KYC for clients in their portfolio.
• Manage all digital journeys which initiates client requests and strive towards digitizing manual processes.
• Driving cross-sell from CSMs for deposit acquisition and other focus areas.

Job description

A leading financial institution in the United Arab Emirates is seeking a Head of Client Service for their Private Banking division. This leadership role involves managing a team of Customer Service Managers, ensuring a seamless client experience, and collaborating with various departments to optimize services. Responsibilities include overseeing KYC processes, digital client journey management, and addressing client complaints while also driving cross-sales. The ideal candidate will have a strong background in client services and management.