Head of IT, AI & Automation | CRM & Transformation

Agile Consultants; Abu Dhabi; On-site; AED 300,000 - 400,000; Full time

Job summary

A technology consulting firm in Abu Dhabi is looking for a Head of IT to spearhead the IT strategy and digital transformation initiatives. The ideal candidate will have over 5 years of experience in IT management, proficiency in AI-driven automation, and strong skills in CRM implementation, especially with Zoho. Responsibilities include managing IT systems, driving workflow improvements through AI, and ensuring compliance with security regulations. This role calls for excellent project management and communication skills, focusing on cross-functional leadership.

Qualifications

• 5+ years’ experience in IT management or digital transformation roles.
• Proven experience in AI-driven automation and workflow optimisation.
• Strong background in CRM implementation, preferably Zoho CRM.

Responsibilities

• Manage all IT systems, hardware, software, and networks.
• Design AI-driven workflow improvements.
• Lead full CRM lifecycle for Zoho CRM.
• Translate business needs into technical requirements.
• Ensure compliance with security and privacy regulations.

Skills

AI/automation implementation

CRM implementation

IT administration

Project management

Communication

Stakeholder management

Process mapping

Education

Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or related field

Tools

Zoho CRM

Job description

A technology consulting firm in Abu Dhabi is looking for a Head of IT to spearhead the IT strategy and digital transformation initiatives. The ideal candidate will have over 5 years of experience in IT management, proficiency in AI-driven automation, and strong skills in CRM implementation, especially with Zoho. Responsibilities include managing IT systems, driving workflow improvements through AI, and ensuring compliance with security regulations. This role calls for excellent project management and communication skills, focusing on cross-functional leadership.