Head of Health & Benefits - CEEMEA

Willis Towers Watson; Dubai; On-site; AED 400,000 - 600,000; Full time

Job summary

A global professional services firm in Dubai seeks a leader for their Health & Benefits business. The ideal candidate will have P&L responsibility, drive growth strategies, and ensure compliance with regulations. Proven expertise in revenue generation and leading transformation projects is essential. This role requires effective collaboration across geographies and the ability to influence senior management.

Qualifications

• Significant experience in leading a Health & Benefits business.
• Proven ability to generate revenue and manage a profitable P&L.
• Experience in leading transformation and integration projects.
• Excellent written and oral communication skills.

Responsibilities

• Drive growth by retaining and expanding client relationships.
• Serve as a strategic advisor for clients on H&B issues.
• Lead transformation initiatives across the region.
• Ensure compliance with local regulations and best practices.

Skills

Revenue generation

P&L management

Transformational leadership

Communication skills

Cross-team collaboration

Knowledge of Health & Benefits approaches

Influencing senior management

Job description

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art tools and solutions. We provide consulting and brokerage expertise that encompasses plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, and compliance and governance strategies. We also provide specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies, and auditing services. Product-based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

The Role

In this role, you will have P&L responsibility for the Health & Benefits Business in CEEMEA and will be responsible for developing and driving the growth strategy for the business in collaboration with the CEEMEA Region Leader and the Global Head of H&B. You are expected to work closely with your peers in CEEMEA (e.g. CEEMEA Leader for Work & Reward and Employee Experience and other Region Leaders) to bring the best of WTW to our clients.

Key Responsibilities

• Driving growth by retaining and expanding current clients, acquiring new clients, developing solutions to meet the needs of the broader client base, and curating strategic relationships/partnerships that drive value for our clients and the company.
• Serving as a strategic advisor to and an escalation point for clients concerning H&B and broader HR issues.
• Leading and developing a deep team providing broad-based employee benefits solutions.
• Contributing thought leadership to the overall development of the H&B business, impacting both the geography P&L and WTW’s global company brand and market share.
• Leading transformation and integration initiatives, ensuring alignment of people, processes and systems across the region.
• Championing a culture of excellence and continuous improvement, including the development and execution of internal audit and excellence change plans.
• Ensuring the business operates within all relevant local regulatory frameworks, proactively managing regulatory risks, and benchmarking against industry best practices.
• You will be part of both the CEEMEA Leadership Team and the Global H&B Leadership Team.

Performance Objectives

• Lead and execute strategies to drive business growth, expand client relationships, and achieve annual revenue targets.
• Identify and pursue opportunities to cross‑sell products and services, collaborating with sales and geography leaders.
• Develop and manage budgets and plans to ensure revenue, profit, and market share growth.
• Oversee delivery of Health & Benefits products and services, ensuring high standards of client satisfaction.
• Establish robust governance frameworks and maintain a culture of excellence and compliance.
• Ensure all business activities meet regulatory requirements and industry best practices.
• Lead transformation and integration initiatives across the region.
• Collaborate across teams and geographies to deliver multi‑faceted solutions.
• Partner with Talent Advisors to drive strategic staffing, development, and retention.
• Foster innovation by developing new products and solutions to meet market needs.
• Optimize operational efficiency in service delivery.

Qualifications

• Significant experience and success in leading a Health & Benefits business in a complex region.
• Proven ability to generate revenue and manage a profitable P&L.
• Proven ability to work effectively in a matrix across a variety of client segments and geographies.
• Significant experience and success in leading transformation and integration projects, ideally within multinational or complex regional environments.
• An executive presence with polished and well‑developed written and oral communication skills.
• Superior ability to influence and collaborate with senior management across multiple regions and work across all levels of an organization.
• Interest and aptitude in keeping abreast of the latest developments in Health & Benefits approaches and contributing to the development of new tools and approaches.
• Knowledge of pensions and retirement solutions is highly advantageous.
• Flexibility with regard to travel – estimated at 25%, which may vary according to business priorities, client need, and candidate location.

Equal Opportunity Employer