Head of Field Operations — Mobility & Fleet (Hybrid)

Careem; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A regional tech company in Dubai is seeking an experienced operations manager to lead its operations team for bike and scooter services. The role involves overseeing daily operations, ensuring exceptional customer service, and collaborating with various teams to improve operational efficiency. Candidates should have over 5 years of experience in operations and possess strong leadership and analytical skills. This position supports a hybrid work model and offers opportunities for personal growth and impact in sustainable transportation.

Benefits

Healthcare benefits

Fitness reimbursements

Unlimited vacation days

Qualifications

• Proven experience managing operations teams.
• High proficiency in software applications.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead and mentor a high-performing operations team.
• Ensure smooth execution of bike and station operations.
• Collaborate with product teams to enhance service quality.

Skills

Operations management

Analytical skills

Communication skills

Team collaboration

Problem-solving

Education

5+ years of operations/logistics experience

Valid Driver’s License

Tools

Excel

Microsoft Project

Google Applications

Job description

A regional tech company in Dubai is seeking an experienced operations manager to lead its operations team for bike and scooter services. The role involves overseeing daily operations, ensuring exceptional customer service, and collaborating with various teams to improve operational efficiency. Candidates should have over 5 years of experience in operations and possess strong leadership and analytical skills. This position supports a hybrid work model and offers opportunities for personal growth and impact in sustainable transportation.