Head of Digital, MENA Retail & E‑Commerce

Al-Futtaim; Dubai; On-site; AED 420,000 - 620,000; Full time

Job summary

Al-Futtaim Retail seeks a Head of Digital to own end-to-end digital operations across the MENA region, delivering sales and profit targets while elevating the customer experience. You will drive strategy, technology, and processes across UAE, Oman, Bahrain, Qatar, Kuwait, KSA, and Egypt, partnering with the Digital MD and Retail Leadership Team.

You will build and scale a high-performance digital organization, oversee marketplaces and partnerships, and push omnichannel initiatives to maximize

Qualifications

• Bachelor’s degree in business, marketing, digital commerce, retail management, technology or equivalent.
• 10+ years of experience in digital commerce, omnichannel retail, eCommerce, digital transformation or related fields.
• Proven P&L accountability and ability to manage budgets and stakeholders across multiple markets.

Responsibilities

• Develop, lead, and align the Retail Digital Strategy and roadmap for business growth.
• Lead omnichannel initiatives including Click & Collect, Ship from Store, and store-integrated digital experiences.
• Manage budgets and KPIs, driving profitability and customer experience.
• Oversee digital platform developments, upgrades, and third‑party partnerships.
• Build and coach regional teams across multiple markets with a clear talent pipeline.
• Partner with Retail functions to implement best practices and governance.

Skills

Digital strategy

Omnichannel

Stakeholder management

Leadership

P&L accountability

Data analytics

Education

Bachelor's Degree in Business, Marketing, Digital Commerce, Retail Management, Technology

Tools

MS Office

ERP systems

Analytics tools

Job description

Al-Futtaim Retail seeks a Head of Digital to own end-to-end digital operations across the MENA region, delivering sales and profit targets while elevating the customer experience. You will drive strategy, technology, and processes across UAE, Oman, Bahrain, Qatar, Kuwait, KSA, and Egypt, partnering with the Digital MD and Retail Leadership Team.

You will build and scale a high-performance digital organization, oversee marketplaces and partnerships, and push omnichannel initiatives to maximize