Head of Customer Experience

Foreground Consultancy; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A dynamic consultancy firm in Dubai is seeking a Head of Customer Experience to enhance the user journey across digital platforms. The role requires strong digital experience, ideally in FinTech or e-commerce, as well as proficiency in journey mapping and customer analytics. Successful candidates will be user-centric and have excellent collaboration skills. This role represents an exciting opportunity to drive customer experience innovation.

Qualifications

• Strong digital experience in FinTech, e-commerce, or technology-led industries.
• Proficient in journey mapping, service design, and customer analytics.
• Strong collaboration skills and a user-centric mindset.

Responsibilities

• Elevate the end-to-end user journey across digital platforms.
• Design seamless customer interactions and enhance service models.
• Embed a data-driven approach to customer experience improvement.

Skills

FinTech

Collaboration

Customer Experience

E-commerce

Continuous Improvement

Analytics

Design

Job description

Job Description

Foreground is partnering with an innovative FinTech organisation in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. The company is scaling rapidly and requires a leader who can design seamless customer interactions, enhance service models, and embed a data-driven approach to CX improvement.

We are seeking a CX professional with strong digital experience, ideally from FinTech, e-commerce, or technology-led industries. The ideal candidate must be proficient in journey mapping, service design, customer analytics, and continuous improvement. Strong collaboration skills and a user-centric mindset are essential for this role.

Required Skills

• FinTech
• Collaboration
• Customer Experience
• E-commerce
• Continuous Improvement
• Analytics
• Design