Head of Claims

CIME Cigna Insurance Middle East; Dubai; On-site; AED 380,000 - 500,000; Full time

Job summary

A leading health service company in the UAE seeks a Head of Claims to oversee the claims department and ensure the delivery of operational, financial, and service objectives. The ideal candidate will have at least 10 years of experience in senior claims positions within healthcare, with a strong emphasis on leadership, strategic thinking, and interdepartmental collaboration. This role is critical in enhancing productivity and providing high-quality service in a dynamic environment.

Qualifications

• 10+ years in a senior claims position, specifically in healthcare.
• Ability to lead complex initiatives and organizational transformations.
• Excellent strategic thinking and collaboration skills.

Responsibilities

• Ensure delivery of operational and financial objectives in claims.
• Oversee claims department to enhance productivity and service quality.
• Develop and coordinate claims operations strategy and business plans.

Skills

Leadership in healthcare claims processing

Interpersonal and people management skills

Understanding of legal and regulatory frameworks

Financial and operational control

Job description

Cigna Healthcare is a global health service company serving more than 180 million customers worldwide. We deliver quality health care through choice, affordability, and integrated capabilities, advancing whole‑person health.

The Head of Claims Middle East will ensure the delivery of operational, financial, and service objectives of the claims department. The role oversees processing of insurance claims with emphasis on financial and operational targets, effective monitoring and control over expenses, investment performance, product profitability, headcount, budget variances, and high‑level productivity and efficiencies.

Key Accountabilities

• Strategic: Develop, adjust, and coordinate claims operations strategy and corresponding business plans, budgets, and initiatives for ME countries (UAE, Oman, Qatar, Bahrain & Kuwait). Lead major transformational projects to deliver a differentiated customer experience, simplify operations, strengthen the foundation, and leverage scale through better knowledge.
• Operational: Oversee the claims department to achieve a high degree of productivity and high‑quality service to internal and external customers. Monitor and evaluate the enhancement of IT systems. Ensure appropriate authorizations and operational and financial controls are in place, meeting compliance, legal, and regulatory requirements. Maintain operating expense ratios within budget and report variances. Prepare business progress reports, monthly and quarterly reports, and establish analytical programs, tools, and dashboards to identify trends and improvement areas.

Essential Business Experience and Technical Skills

• Senior claims position for at least 10 years, experience in the financial services industry specifically in healthcare.
• Demonstrated ability to lead multiple complex initiatives and organizational transformation projects and program development.
• Well, able to lead others in a team environment involving multiple departments, countries, and organization levels.
• Deep understanding of the insurance environment and internal insurance company procedures.
• Knowledge of legal and regulatory framework, competitor landscape, distribution channels, insurance products, and external regulatory bodies requirements.
• Capability to organize and manage complex flows interdepartmental activities, sales environment, customer orientation, risk management, product audit & compliance.
• Excellent communicator with good interpersonal and people management skills.

Leadership Competencies

• Thinks strategically, sets direction aligned to the company’s strategy, applying external and global perspective.
• Creates partnerships, authentically builds trusted relationships, and collaborates across global, diverse, and multi‑functional teams.
• Grows talent inclusively, proactively develops talent, empowers individuals, and manages diverse teams to drive engagement and performance.
• Drives results, sets aggressive goals, and is accountable for continuously driving improved performance, leading change, and ensuring ambitious standards.

What we are looking for

Individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today!

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information status, with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email for support. Do not email for an update on your application or to provide your resume as you will not receive a response.