Head of Account Management

Delivery Hero; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A multinational food delivery company in Dubai is looking for a Head of Account Management to lead the Local Shops team. The suitable candidate will have a Bachelor's Degree and at least 5 years of experience in Sales or Account Management in the E-commerce sector. Key responsibilities include monitoring partner performance, managing the team for optimal results, and collaborating with various departments. The role requires strong leadership, negotiation, and communication skills.

Qualifications

• Minimum of 5 years of experience within Sales/Account Management in E-commerce, Food-tech, or large Multinational FMCG background.
• Ability to meet deadlines and be flexible in working.

Responsibilities

• Monitor and maintain partner performance, order growth, net fail rate, and net take rates.
• Ensure achieving the monthly vertical account management targets.
• Manage the team to ensure that work is properly allocated and completed timely.
• Collaborate with the Marketing, Logistics, and Finance team to ensure an effective sales cycle.

Skills

Leadership Skills

Negotiation Skills

Problem Solving Skills

Decision Making Skills

Planning and Organizing Skills

Fluent in English

Communication skills (Written and Verbal)

Excel Skills

Education

Bachelors Degree in Business Administration or related field

Job description

Role Summary

We are looking for a Head of Account Management to join our team in Local Shops and be part of our Quick Commerce growth. If youre a team leader who is hungry for a new adventure a multinational workplace is waiting for you.

Whats on Your Plate

• Monitor and maintain partner performance order growth net fail rate and net take rates.
• Responsible for vertical commissions and profitability.
• Produce metrics which provide visibility on the progress of work assignments and team performance.
• Ensure achieving the monthly vertical account management targets.
• Manage the team to ensure that work is properly allocated and completed in a timely and accurate manner.
• Monitor guide and manage the team for optimum performance.
• Collaborate with the team to accomplish all daily tasks on time with a high level of quality.
• Handle communication with the team live meetings email correspondence reporting etc.
• Assign and monitor the tasks to complete appropriate work assignments.
• Collaborate with the Marketing Logistics and Finance team to ensure an effective sales cycle and resolve key issues escalated.
• Communicate business performance to key business leaders and stakeholders.
• Lead on new projects initiatives required across the Local Shops Vertical.

What Did We Order

• Bachelors Degree within Business Administration or any other related field.
• Minimum of 5 years of experience within Sales/ Account Management in E-commerce Food - tech Consultancy or large Multinational FMCG background
• Leadership Skills.
• Negotiation Skills.
• Problem Solving Skills.
• Decision Making Skills.
• Planning and Organizing Skills.
• Ability to meet deadlines and be flexible in working.
• Fluent in English Arabic would be beneficial.
• Communication skills (Written and Verbal).
• Excel Skills.

Remote Work

No

Employment Type

Full-time