Head Hostess Riviera on the Beach

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a passionate Head Hostess for their beach restaurant. The role involves leading the hostess team, managing reservations, and ensuring exceptional guest experiences. Candidates should have a University Degree in Hospitality Management, with a minimum of 2 years in similar roles, preferably in luxury settings. Fluency in English is required, and additional languages are a plus. Competitive salary and benefits included.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays in sister hotels

50% discount at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Transportation to and from work

Uniform provided with complimentary laundry

Qualifications

• Minimum of 2 years in a similar position in luxury hotels or restaurants.
• Ability to communicate in English; additional languages desirable.

Responsibilities

• Lead the hostess team and manage reservations.
• Ensure excellent guest experience and service standards.
• Liaise with departments to maintain presentation and cleanliness.

Skills

Excellent communication skills

Customer service ethic

Detail-oriented and hands-on

Interpersonal skills

Team leadership

Education

University Degree in Hospitality Management

Job description

Head Hostess – Riviera on the Beach

We are not just a collection of hotels but instead a talented community—a family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who truly cares about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history, glamour, and stories, providing the perfect stage for our people, our Legends, to live our vision. Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. We aim to create an environment where all employees feel valued and respected, enabling positive engagement to prosper. We constantly strive to build and nurture a culture where inclusivity is part of our DNA, reflected in our core values of Passion, Personality, Respect, Working Together, and Creativity.

What You’ll Get

• Competitive Salary Package
• World‑class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company‑provided transportation to and from work
• Uniform provided by the Company with complimentary laundry

What You’ll Do

• You will be joining a dedicated beach team and will report directly to the Beach Club Management team.
• You will be an integral part of the day‑to‑day operations of the restaurant, ensuring guests receive nothing but the best experience.
• You will lead the hostess team, manage and maximise reservations, liaise with regular guests, and ensure an immaculate personal presentation of the team.
• You will warmly greet guests, escort them to their tables, farewell at the end, and respond to enquiries by e‑mail or telephone, converting enquiries into reservations to help achieve outlet targets.
• You will ensure the outlet is in immaculate condition and that all service standards are adhered to by supporting team members.
• You will keep the rest of the team aware of upcoming reservations, special events and maintain knowledge that allows them to assist guests in the best possible way.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each day; as Head Hostess you will bring these to life.
• You will monitor revenue targets, ensuring they are achieved and exceeded, while all costs are controlled within pre‑set budgets, including beverage cost and other expenses.
• By participating in a daily pre‑service briefing you and the team will be well informed of daily happenings and upcoming service.
• During your routine you will liaise with other departments to maintain an immaculate presentation of the outlet and uphold high standards of cleanliness and maintenance—including furniture, equipment, floors, fixtures and fittings.
• Additional tasks may be assigned as necessary.
• You may occasionally be required to adjust your hours of work to cover operation needs.
• You acknowledge that beach club operations involve exposure to heat and sun, operating under pressure and requiring standing and walking for long periods.
• The job advertisement is intended to provide a general overview of responsibilities; specific tasks may vary and are subject to change.

What You’ll Bring

• You will bring your unique personality and passion to the role, a can‑do spirit, and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Excellent communication skills and a strong customer‑service ethic keep departments running smoothly.
• As a detail‑oriented, hands‑on team player with strong interpersonal skills, you will thrive on mentoring high‑potential team members to achieve better results and celebrate success within the team.
• English is the primary language used in our beach club; you can comfortably communicate in this language. Additional languages—Arabic, Italian, French, Spanish or German—are highly desirable.
• You hold a University Degree in Hospitality Management or equivalent experience.
• You have a minimum of 2 years in a similar position and bring a wealth of experience from luxury hotels and restaurants in the Middle East.

Job Location: United Arab Emirates, Dubai.