Head Guest Relations Executive – Luxury Hospitality Pro

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier luxury hospitality brand in the United Arab Emirates is seeking a Head Guest Relations Executive to enhance guest experiences at Shimmers - Jumeirah Mina Al Salam. The successful candidate will have 1-2 years in a similar role within a luxury establishment, demonstrating exceptional customer service and effective problem-solving skills. Proficiency in English is essential, with a second language desirable. The position offers a tax-free competitive salary in AED and a range of comprehensive benefits aimed at professional development and a supportive work environment.

Benefits

Colleague discounts on food and beverages

Comprehensive healthcare and life insurance

Paid annual leave

Performance-based incentives

Qualifications

• 1-2 years of experience in a similar role in a high-end establishment.
• Strong F&B background in a luxury environment.
• Ability to handle a diverse clientele and work in a multicultural setting.

Responsibilities

• Identify and meet customer needs promptly and accurately.
• Address customer dissatisfaction effectively.
• Support colleagues and contribute to teamwork.
• Manage the hostess desk with a warm welcome.
• Stay informed on hotel events and menu specials.
• Contribute to marketing initiatives and uphold standards.

Skills

Customer service excellence

Problem solving

Teamwork

Language proficiency in English

Knowledge of Sevenrooms

Job description

A premier luxury hospitality brand in the United Arab Emirates is seeking a Head Guest Relations Executive to enhance guest experiences at Shimmers - Jumeirah Mina Al Salam. The successful candidate will have 1-2 years in a similar role within a luxury establishment, demonstrating exceptional customer service and effective problem-solving skills. Proficiency in English is essential, with a second language desirable. The position offers a tax-free competitive salary in AED and a range of comprehensive benefits aimed at professional development and a supportive work environment.