Head Concierge & Guest Experience Leader

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 45,000 - 60,000; Full time

Job summary

A leading hotel brand in Ras al-Khaimah is seeking a Chief Concierge to oversee concierge operations and ensure personalized guest service. The ideal candidate will have strong communication and leadership skills, with a proven background in concierge or guest services. Responsibilities include managing guest interactions and building strong relationships, while maintaining high service standards. A competitive salary and benefits are offered, along with opportunities for professional growth in a supportive environment.

Benefits

Competitive salary

Room discounts

Training opportunities

Full uniform

Qualifications

• Solid experience in concierge or guest services within a hotel or resort environment.
• Previous supervisory or leadership experience in a concierge setting.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Lead and oversee the full concierge operation including desk, bell service, and transport.
• Deliver consistently personalised service to all guests.
• Act as a trusted source of local knowledge for guests.

Skills

Strong communication skills

Leadership skills

Guest service skills

Ability to stay calm under pressure

Local knowledge

Education

High school qualification or equivalent

Hospitality education

Job description

A leading hotel brand in Ras al-Khaimah is seeking a Chief Concierge to oversee concierge operations and ensure personalized guest service. The ideal candidate will have strong communication and leadership skills, with a proven background in concierge or guest services. Responsibilities include managing guest interactions and building strong relationships, while maintaining high service standards. A competitive salary and benefits are offered, along with opportunities for professional growth in a supportive environment.