Head Concierge

BANYAN TREE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a Head Concierge to lead a dynamic team in delivering exceptional guest experiences. The ideal candidate will have a minimum of 5 years in a similar role within luxury hospitality, exceptional interpersonal skills, and comprehensive knowledge of Dubai's attractions. This position offers the opportunity to be a trusted host and curator of unforgettable journeys, focusing on creating meaningful experiences for guests.

Benefits

Comprehensive training and development programs

Support for personal growth and success

Qualifications

• Minimum of 5 years’ experience in a luxury hotel or resort environment as Head Concierge or in a Guest Services role.
• Fluency in English; additional languages are an advantage.
• Member of Les Clefs d’Or preferred.

Responsibilities

• Lead and inspire the Concierge team to deliver seamless service.
• Serve as the primary contact for VIP guests.
• Maintain knowledge of Dubai's offerings to provide recommendations.

Skills

Leadership ability

Interpersonal skills

Communication skills

Knowledge of Dubai's culture

Job description

Job Description

Role Overview

As Head Concierge , you will be the ambassador of the Banyan Tree experience — a trusted host and curator of unforgettable journeys for our guests. You’ll lead a dynamic team to deliver exceptional, intuitive service that reflects our brand’s warmth, sophistication, and genuine care.

Key Responsibilities

• Lead and inspire the Concierge team to deliver seamless, anticipatory service for all guest requests, from bespoke experiences to everyday comforts.
• Serve as the primary point of contact for VIP guests and repeat visitors, ensuring every interaction reflects Banyan Tree’s signature touch.
• Build and maintain strong relationships with local partners, attractions, and service providers to craft memorable experiences for guests.
• Manage daily operations of the Concierge Desk, including transport arrangements, restaurant reservations, excursions, and guest logistics.
• Collaborate closely with Front Office, Guest Relations, and F&B teams to ensure a cohesive and personalised guest journey.
• Maintain detailed knowledge of Dubai’s offerings — cultural events, fine dining, shopping, wellness, and hidden gems — to provide genuine recommendations.
• Oversee team training, performance, and development, ensuring adherence to service standards and brand values.
• Handle guest feedback with empathy and efficiency, turning opportunities into lasting loyalty.
• Ensure compliance with safety, security, and operational policies.

Qualifications

• Minimum of 5 years’ experience as a HeadConcierge or Guest Services role within a luxury hotel or resort environment.
• Member of Les Clefs d’Or preferred (or strong eligibility).
• In‑depth knowledge of Dubai’s lifestyle, culture, and attractions.
• Exceptional interpersonal and communication skills, with fluency in English; additional languages are an advantage.
• Proven leadership ability with a calm, polished, and guest‑focused approach.
• A genuine passion for creating meaningful experiences and leading with heart.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.