Guest Services Specialist & Royal Service Dispatcher

FAIRMONT; Dibba Al Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Fujairah, UAE, is looking for a dedicated Telephone Operator to ensure exceptional guest service. The role involves handling all incoming communications, processing requests, and maintaining high standards of service. Ideal candidates will possess strong communication skills, experience in a similar role, and be proficient in computer systems like Opera. Join a dynamic team committed to delivering outstanding hospitality and fostering an inclusive environment.

Qualifications

• Previous role as a Telephone Operator is a must.
• Highly organized, responsible & reliable.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Process all external and internal calls and emails.
• Act as dispatcher through Royal Service for operations.
• Maintain the upkeep of telephone equipment and systems.

Skills

Outstanding guest services skills

Sophisticated verbal communication skills

Strong interpersonal skills

Problem solving abilities

Ability to work under pressure

Organizational skills

Teamwork skills

Focus on guest needs

Fluency in English

Tools

Opera Property Management System

Microsoft Windows applications

Job description

A leading luxury hotel in Fujairah, UAE, is looking for a dedicated Telephone Operator to ensure exceptional guest service. The role involves handling all incoming communications, processing requests, and maintaining high standards of service. Ideal candidates will possess strong communication skills, experience in a similar role, and be proficient in computer systems like Opera. Join a dynamic team committed to delivering outstanding hospitality and fostering an inclusive environment.