Guest Services Specialist — Arabic Fluent

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Dubai is looking for a Telephone Operator to provide exceptional service and efficiently manage calls and emails. The ideal candidate must be fluent in Arabic and possess strong guest service skills. Responsibilities include managing communication with guests and acting as a liaison for various hotel services. This full-time position requires the ability to work under pressure and maintain a calm demeanor at all times.

Qualifications

• Fluency in Arabic language is a must speaking and writing.
• Previous role as a Telephone Operator is a must.
• Computer literate in Microsoft Windows applications required.

Responsibilities

• Consistently offer professional friendly and engaging service.
• Process all external and internal calls and emails.
• Take ownership of the callers request and ensure follow up.
• Act as dispatcher for security and guest services.

Skills

Fluency in Arabic language

Outstanding guest services skills

Sophisticated verbal communication skills

Computer literate in Microsoft Windows applications

Strong interpersonal and problem solving abilities

Ability to work well under pressure

Ability to focus attention on guest needs

Tools

Opera Property Management System

Job description

A prominent hotel chain in Dubai is looking for a Telephone Operator to provide exceptional service and efficiently manage calls and emails. The ideal candidate must be fluent in Arabic and possess strong guest service skills. Responsibilities include managing communication with guests and acting as a liaison for various hotel services. This full-time position requires the ability to work under pressure and maintain a calm demeanor at all times.