Guest Services Officer - Communications

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel group in Dubai is seeking a dedicated Guest Services Agent to enhance guest experiences by managing calls and inquiries professionally. The ideal candidate will have 1-2 years of experience in a similar role, fluency in English, and strong customer service skills. This position promises to offer a dynamic environment where attention to detail and enthusiasm are key to success.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is an advantage.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner to exceed guest expectations.
• Ensure the proper operation of the switchboard for efficient call management.

Skills

Fluency in English

Customer service skills

Attention to detail

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing metropolis of Dubai.

Withtouches of Frencheleganceinterlacedthroughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is advantage.
• Energy and enthusiasm with an eye for detail.