Guest Services Executive - SPA - Jumeirah Saadiyat Island

Merex Investment Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global luxury hospitality company located in the United Arab Emirates is looking for a Guest Services Executive - SPA to provide exceptional service and guest experiences. The ideal candidate must possess strong communication skills, attention to detail, and be reliable. Responsibilities include managing guest inquiries, promoting spa services, and ensuring guest satisfaction. The position offers a competitive tax-free salary along with extensive benefits, including professional development opportunities and company-provided accommodation.

Benefits

Supportive and inclusive work environment

Access to Learning & Development programmes

Opportunities for internal mobility

Colleague discounts on food and beverage

Company-provided shared accommodation

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Competitive tax-free salary

Qualifications

• Must have strong communication and interpersonal skills.
• Ability to handle physical duties such as lifting and standing for long periods.
• Team player with an eye for detail and reliability.

Responsibilities

• Deliver outstanding experience to all guests with a friendly demeanor.
• Welcome guests, providing efficient service at all times.
• Maintain knowledge of spa services, addressing guest inquiries.
• Promote and upsell spa services and products.
• Manage bookings and guest feedback effectively.

Skills

Strong communication and interpersonal skills

Attention to detail

Ability to lift and move heavy luggage

Team Player

Education

Higher Secondary School certificate or Country specific certification

Job description

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for a Guest Services Executive - SPA to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

Deliver a unique and outstanding experience to all guests, maintaining a friendly and professional demeanor in every interaction.

Welcome and orient guests, providing efficient and effective guest service at all times.

Possess and maintain in-depth knowledge of spa services, treatments, facilities, and products, addressing all guest inquiries accurately.

Guide, promote, and upsell spa services and products where appropriate, contributing to increased revenue and repeat business.

Handle bookings, scheduling, and billing efficiently, using the relevant systems and applications.

Actively manage guest feedback and requests, ensuring prompt and professional resolution to maintain high satisfaction levels.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Higher Secondary School certificate or Country specific certification
• Strong communication and interpersonal skills
• Ability to lift and move heavy luggage and stand for long periods of time
• Team Player with accuracy and attention to detail
• Reliable, Honest and Sincere showing high level of energy

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)