Guest Services Executive - Level45 - Conrad Abu Dhabi Etihad Towers

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Services Executive in Abu Dhabi to provide exceptional reception services from check-in through check-out. The successful candidate will demonstrate excellent customer service, have a positive attitude, and maintain grooming standards. Responsibilities include managing guest inquiries, maximizing room occupancy through up-selling techniques, and ensuring adherence to hotel policies and procedures. Join our team and contribute to delivering remarkable hospitality experiences.

Qualifications

• Previous experience in a customer-focused industry is required.
• Must have a positive attitude and good communication skills.
• Excellent grooming standards and ability to work in a team are essential.

Responsibilities

• Provide reception services contributing to an exceptional guest experience.
• Achieve positive outcomes from guest queries promptly.
• Maximize room occupancy using up-selling techniques.

Skills

Customer service orientation

Positive attitude

Communication skills

IT proficiency

Cash handling experience

Education

High school certificate or equivalent

Job description

A Guest Services Executive - Level45 provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.

What will I be doing

As Guest Services Executive - Level45 you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• This role is for our Level45; a premium club at Conrad Abu Dhabi Etihad Towers
• Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required and assist with the Night Teams training and development efforts
• Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

What are we looking for

Guest Service Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in cash handling

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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