Guest Services Executive - Front Office - Jumeirah Living Marina Gate

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking a Guest Service Executive to join their Front Office team. Responsibilities include assisting guests with smooth check-ins and check-outs, managing group bookings, and providing personalized service. Candidates should possess strong multitasking abilities, professionalism, and proficiency in MS Office. Fluency in Arabic, English, Russian, or German is a plus. The position offers competitive, tax-free salary and excellent benefits including accommodation and comprehensive healthcare.

Benefits

Supportive work environment

Learning & Development programmes

Colleague discounts on F&B and hotel stays

Company-provided accommodation

Comprehensive healthcare and life insurance

Paid annual leave and flight home

Performance-based incentives

Qualifications

• High level of professionalism and grooming.
• Experience in customer service is preferred.

Responsibilities

• Assist guests with check-in and check-out processes.
• Manage group bookings according to standard procedures.
• Provide personalized service to guests upon arrival.

Skills

Ability to handle multiple tasks

Proficiency in MS Office

Fluency in Arabic, English, Russian, or German

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Living Marina Gate

is set within walking distance of Dubai Marina’s diverse dining and retail destinations, with uninterrupted views across the waterfront. Ideal for both business and leisure travelers, the property includes a range of dining and lifestyle facilities suited to short and extended stays.

About the Job:

An exciting opportunity has arisen for a Guest Service Executive to join Front Office in Jumeirah Living Marina Gate.

The main duties and responsibilities of this role include:

• Help guests check in and out smoothly and assist with pre‑registration and extended stay requests.
• Welcome and assist guests upon arrival and departure, providing orientation to facilities.
• Manage group bookings, following standard procedures.
• Stay informed about all aspects of the facilities, products, and services and provide personalized service to guests and frequent travelers.
• Assist guests in person or by phone with bookings and inquiries.
• Handle payments via cash, credit, or debit cards and minimize rebates, ensuring proper justification and documentation.
• Conduct credit checks to ensure sufficient credit for in‑house rooms.
• Secure advance payment guarantees at check‑in.

About You:

• Ability to handle multiple tasks and work under pressure.
• Proficiency in using computer systems and office software (e.g., MS Office).
• High level of professionalism and grooming.
• Fluency in any of the languages - Arabic, English, Russian, and German is desired.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company‑provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance‑based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)