Guest Services & Data Clerk — Dubai

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader in Dubai is seeking a friendly Guest Service Agent/Data Clerk. This dynamic role involves providing exceptional customer service while handling important data tasks. Responsibilities include assisting guests with check-in/out, managing reservations, and maintaining accurate guest records. Ideal candidates have a high school diploma, prior hospitality experience, and excellent communication skills. This position offers a chance to grow within the organization and benefits like employee discounts worldwide.

Benefits

Employee benefit card with discounted rates worldwide

Learning programs through academies

Opportunity for talent development

Qualifications

• Previous experience in customer service or hospitality is highly desirable.
• Excellent communication skills in English; knowledge of additional languages is a plus.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Welcome and assist guests professionally.
• Handle check-in/check-out procedures.
• Manage reservations and data entry tasks.
• Process payments and handle cash transactions.
• Generate reports to support management.

Skills

Customer service orientation

Verbal and written communication skills in English

Data entry skills

Organizational skills

Problem-solving abilities

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management or related field

Tools

MS Office Suite (Excel)

Job description

A global hospitality leader in Dubai is seeking a friendly Guest Service Agent/Data Clerk. This dynamic role involves providing exceptional customer service while handling important data tasks. Responsibilities include assisting guests with check-in/out, managing reservations, and maintaining accurate guest records. Ideal candidates have a high school diploma, prior hospitality experience, and excellent communication skills. This position offers a chance to grow within the organization and benefits like employee discounts worldwide.