Guest Services Associate

MIRAL; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading leisure company in the United Arab Emirates is seeking a guest services representative. This role involves welcoming guests, selling tickets, and providing exceptional service to enhance the guest experience. Candidates should have strong customer service skills and experience managing cash transactions. An ability to handle guest inquiries and resolve issues is essential. The position requires working outdoors in varying weather conditions.

Qualifications

• Experience in a guest-facing role in the leisure or hospitality industry.
• Ability to manage cash transactions accurately.
• Strong communication skills to engage with diverse guests.

Responsibilities

• Welcome guests in a friendly manner.
• Sell tickets and manage cash transactions.
• Provide information about rides and attractions.
• Manage queue lanes efficiently.

Skills

Customer service skills

Cash handling

Communication skills

Problem-solving

Tools

Point of Sale (POS) system

Job description

This is a guest facing role which ensures that all guests who visit our leisure facilities enter the parks with ease and are provided with exceptional guest care.The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash.

Welcome guests in a friendly and professional manner

Engage each guest as a unique individual and listen attentively to their requests

Manage and maintain queue lanes efficiently

Sell tickets and other products via a computerized Point of Sale (POS) system

Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies

Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control

Maintain awareness and adherence to company’s cash handling policies

Maintain knowledge and awareness of ongoing promotions

Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience

Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue

Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy

Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass

Efficiently manage all guest services operational areas

Manage lost and found counter according to company’s lost and found policy

Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted

Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety

Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather

Fondly bid farewell to all guests exiting the park