Guest Services Associate

SupportFinity™; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading guest services company in the UAE is seeking passionate individuals to enhance the guest experience. The role involves welcoming guests, managing queues, and upselling products efficiently. Ideal candidates should have prior customer service experience, English proficiency, and the ability to work flexibly in varying outdoor conditions. Join our team to create memorable experiences for our guests.

Qualifications

• 1+ years of operational experience in a guest or customer service setting.
• Willingness to entertain and engage guests.
• Ability to work outdoors in various weather conditions.

Responsibilities

• Welcome and assist guests in a friendly manner.
• Manage guest services operational areas efficiently.
• Conduct guest surveys using a company-provided tablet.

Skills

English proficiency (spoken & written)

Customer service skills

Basic computer knowledge

Flexibility

Ability to engage guests

Education

Higher secondary or equivalent

Job description

Job Description

• Welcome guests in a friendly and professional manner
• Engage each guest as a unique individual and listen attentively to their requests
• Manage and maintain queue lanes efficiently
• Sell tickets and other products via a computerised Point of Sale (POS) system
• Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
• Maintain awareness and adherence to company’s cash handling policies
• Maintain knowledge and awareness of ongoing promotions
• Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
• Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
• Efficiently manage all guest services operational areas
• Manage lost and found counter according to company’s lost and found policy
• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
• Fondly bid farewell to all guests exiting the park
• Participate in any evacuation (drill or real) if necessary

To be considered for the role, you will need to have:

• Higher secondary or equivalent
• Minimum 1-year operational experience in a guest or customer service setting
• English proficiency (spoken & written)
• Basic computer knowledge
• Ability and genuine willingness to entertain/engage guests
• Flexibility
• High levels of respect and integrity

About Us

Miral Experiences