Guest Services Assistant

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality brand in the United Arab Emirates is looking for a Service One Agent to join their Telecommunications team. The ideal candidate has 1+ years of luxury hospitality experience, excellent communication skills, and the ability to multitask in a fast-paced environment. This role offers an attractive tax-free salary, generous food and beverage benefits, reduced hotel rates, and a comprehensive health care package, making it an excellent opportunity for high performers.

Benefits

Tax-free salary

Generous food and beverage benefits

Reduced hotel rates

Health care package

Life insurance

Qualifications

• Minimum of 1 year luxury hospitality experience in a similar role.
• Ability to work under pressure in a fast-paced environment.
• Additional language skills are a plus.

Responsibilities

• Answer incoming calls in a warm and friendly tone.
• Enter HotSOS guest requests and monitor response timing.
• Ensure requests are handled timely and follow up with guests.
• Input and manage all wakeup calls in PMS.
• Monitor and respond to E Butler Chat within 60 seconds.

Skills

Excellent communication

Interpersonal abilities

Flexibility to work evenings/weekends

Ability to multitask

Fluency in English

Job description

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Jumeirah Saadiyat Island

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness center and spa, with innovative treatments and therapies.

About the Job

An opportunity has arisen for a Service One Agent to join our Telecommunications team at Jumeirah Saadiyat Island. The main duties and responsibilities of this role:

• Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.
• Entering of HotSOS guest requests and monitoring of response timing.
• Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.
• Ensure all wakeup calls are correctly input into PMS.
• Ensure all wakeup calls are given on time and that the task is completed in PMS.
• Monitoring E Butler Chat and responding within 60 second

About you

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1 year luxury hospitality experience in a similar role
• Excellent communication and interpersonal abilities
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to multitask and work under pressure in a fast-paced environment
• Fluency in English; additional language skills are a plus

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.