Guest Services Agent: Calm Clear Communication

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated Customer Service Agent to manage guest calls and requests. The role involves operating a telephone switchboard, responding to guest inquiries, and maintaining high-quality service standards. The ideal candidate has a high school diploma and a commitment to customer satisfaction. This position offers opportunities for growth in a vibrant hospitality environment.

Qualifications

• Operate telephone switchboard station.
• Monitor busy or unanswered lines.
• Follow all company policies and procedures.

Responsibilities

• Process all guest calls and requests.
• Respond to special requests from guests.
• Develop and maintain positive working relationships.

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Dubai is seeking a dedicated Customer Service Agent to manage guest calls and requests. The role involves operating a telephone switchboard, responding to guest inquiries, and maintaining high-quality service standards. The ideal candidate has a high school diploma and a commitment to customer satisfaction. This position offers opportunities for growth in a vibrant hospitality environment.