Guest Service Representative (Arabic & English Speaking) 29N25

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment and staffing platform is seeking a Guest Service Representative who is fluent in both Arabic and English. This full-time role in Abu Dhabi involves greeting guests, facilitating smooth check-ins and check-outs, and addressing guest inquiries and complaints. Candidates should have prior customer service experience, excellent interpersonal skills, and be able to work flexible hours, including weekends. Join a dynamic team and contribute to an exceptional guest experience.

Qualifications

• Prior experience in a customer service or hospitality role is preferred.
• Ability to work flexible hours, including weekends and holidays.
• A friendly, personable demeanor with a professional appearance.

Responsibilities

• Greet guests warmly and provide a friendly first impression.
• Facilitate check-in and check-out processes accurately.
• Respond to guest inquiries and requests in a timely manner.
• Coordinate with housekeeping and maintenance teams for guest needs.
• Maintain a clean and organized front desk environment.

Skills

Proficiency in Arabic and English

Strong verbal communication skills

Excellent interpersonal skills

Problem-solving skills

Ability to multitask

Tools

Hotel management software

Job description

Guest Service Representative (Arabic & English Speaking) 29N25

We are seeking a dynamic and personable Guest Service Representative who is proficient in both Arabic and English to join our team. As a vital point of contact for our guests, you will ensure that all visitors receive exceptional service and support. This role involves managing guest inquiries, facilitating smooth check‑ins and check‑outs, and proactively addressing guest needs and complaints.

Responsibilities

• Greet guests warmly and provide a friendly first impression at every interaction.
• Facilitate check‑in and check‑out processes, ensuring accuracy and efficiency.
• Communicate effectively with guests in both Arabic and English.
• Respond to guest inquiries and requests in a timely and professional manner.
• Address and resolve guest complaints to ensure complete satisfaction.
• Provide information about hotel services, facilities, and local attractions.
• Coordinate with housekeeping and maintenance teams to ensure guest needs are met promptly.
• Handle cash and process guest payments accurately with attention to detail.
• Maintain a clean, organized, and welcoming front desk environment.
• Record guest information and update records as necessary in the database.
• Assist guests with special requests such as reservations and itinerary planning.
• Contribute to a positive team environment by supporting colleagues as needed.

Requirements

• Proficiency in both Arabic and English, including strong verbal communication skills.
• Prior experience in a customer service or hospitality role is preferred.
• Excellent interpersonal and problem‑solving skills to manage guest interactions.
• Ability to work flexible hours, including weekends and holidays, as required.
• Familiarity with hotel management software and reservation systems is a plus.
• Ability to multitask and thrive in a fast‑paced environment with high guest volumes.
• A friendly, personable demeanor with a professional and polished appearance is essential.

Job Details

Role Level: Mid‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Abu Dhabi
Company Website: https://www.talentmate.com
Job Function: Hospitality & Guest Services
Company Industry: Recruitment & Staffing

About The Company

TalentMate is a recruitment and staffing platform that connects job seekers with professional opportunities. We bring together experts in hiring, interviewing and placement to facilitate career growth and employer success.