Guest Service Officer -Reception

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium hotel chain in Dubai is looking for a Guest Service Officer - Reception to create memorable experiences for guests. The ideal candidate will have a service-focused personality, preferably with hospitality education and experience. Responsibilities include checking guests in and out, addressing requests, and promoting hotel facilities. Fluency in English is necessary, and knowledge of software systems like Opera is preferred. Join us to be part of a team that dares to challenge the status quo.

Qualifications

• Service focused personality is essential; experience is an asset.
• Diploma or degree in vocational hospitality or Room Division.
• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Coordinate with other departments to fulfill guest needs and resolve issues.
• Maintain accurate guest records and room status information.

Skills

Service focused personality

Fluency in English

Experience with Opera or a related system

Education

Diploma or degree in vocational hospitality or Room Division

Job description

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Guest Service Officer - Reception

First impressions are everything! As a Guest Service Officer - Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain accurate guest records and room status information

Qualifications

• Service focused personality is essential; experience is an asset
• Diploma or degree in vocational hospitality or Room Division
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus