Guest Service Executive - Front Office - Jumeirah Zabeel Saray

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury beachside resort in the UAE is seeking a Guest Services Executive for their Front Office team. The role involves efficiently managing guest check-ins/outs, processing payments, and resolving guest complaints. Ideal candidates will have 1-2 years of experience in luxury hospitality, strong language skills in English and Italian, and familiarity with Microsoft Office and Opera software. A supportive work environment and competitive salary are offered, reflecting a commitment to employee growth.

Benefits

Colleague discounts on food and hotel stays

Comprehensive healthcare and life insurance

Paid annual flight from home country

Company-provided shared accommodation

Access to Learning & Development programs

Qualifications

• 1-2 years of experience in a guest services role at a luxury 5-star property.
• Experience in a multi-cultural environment is preferred.
• Ability to handle various severity of complaints professionally.

Responsibilities

• Handle guest check-ins and check-outs efficiently.
• Process guest payments and handle billing inquiries securely.
• Allocate rooms based on guest preferences.
• Assist with reservation modifications and cancellations.
• Resolve guest complaints in a professional manner.
• Promote hotel services during guest interactions.

Skills

Proficient in English

Proficient in Italian

Microsoft Office knowledge

Opera (Cloud) knowledge

Complaint handling

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for a Guest Services Executive – Front Office to join the Jumeirah Zabeel Saray team. The main duties and responsibilities of this role:

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

About You

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
• Proficient in English and Italian languages.
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi-cultural environment.
• Confident in successfully handling complaints of various severity.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual and flight from your home country
• Competitive tax-free salary paid in UAE Dirhams (AED)