Guest Service & Data Clerk – Dubai Front Desk

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hospitality company in Dubai is seeking a friendly and efficient Guest Service Agent/Data Clerk to provide exceptional customer service and manage important data-related tasks. The role includes welcoming guests, handling check-in/check-out procedures, and managing reservations. Ideal candidates are detail-oriented, possess excellent communication skills, and are adaptable to various shifts. This position offers opportunities for growth and learning within the company, making it an exciting career path in the hospitality industry.

Benefits

Employee benefit card for discounted rates worldwide

Learning programs through academies

Opportunity for talent development and growth

Qualifications

• Previous experience in customer service or hospitality industry is highly desirable.
• Excellent verbal and written communication skills in English; knowledge of additional languages is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome and assist guests, addressing their inquiries and requests in a professional manner.
• Handle check-in and check-out procedures ensuring a smooth experience for all guests.
• Manage reservations including bookings, modifications, and cancellations.

Skills

Customer service orientation

Verbal and written communication skills in English

Data entry skills

Multitasking ability

Attention to detail

Problem-solving skills

Education

High school diploma or equivalent; Bachelor's degree preferred

Tools

MS Office Suite (Excel)

Job description

A prominent hospitality company in Dubai is seeking a friendly and efficient Guest Service Agent/Data Clerk to provide exceptional customer service and manage important data-related tasks. The role includes welcoming guests, handling check-in/check-out procedures, and managing reservations. Ideal candidates are detail-oriented, possess excellent communication skills, and are adaptable to various shifts. This position offers opportunities for growth and learning within the company, making it an exciting career path in the hospitality industry.