Guest Service Communication Agent

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a friendly and professional guest service representative. Responsibilities include assisting guests, managing communication with departments, and ensuring high satisfaction. Candidates should have 1-2 years of experience in a hotel and strong English skills. This full-time position does not allow for remote work, focusing on operational tasks within the hotel environment.

Qualifications

• Minimum 1-2 years experience in a similar role in a hotel.
• Fluent in English with strong communication skills.
• Energy and detail-oriented.

Responsibilities

• Assist guests professionally and friendly.
• Maintain communication with departments for service delivery.
• Handle guest queries and ensure satisfaction.
• Know hotel and local services well.
• Use Opera guest profile system to maintain guest profiles.
• Manage wakeup call sheet and deliver calls on time.
• Operate the switchboard for effective call transferring.
• Take messages for guests and management.

Skills

Fluency in English (written and verbal)

Additional language

Attention to detail

Energy and enthusiasm

Job description

Receives guest calls assists the guests in a professional and friendly manner.

• Maintain effective communication with all related departments to ensure smooth service delivery.
• Politely handle every query and exceed guest expectations.
• Maintain an up-to-date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Qualifications

Minimum 1-2 years experience in a similar role in a hotel.

• Fluency in English both written and verbal communication skills.
• Additional language is an advantage.
• Energy and enthusiasm with an eye for detail.

Remote Work

No

Employment Type

Full-time