Guest Service Center Supervisor

Anantara; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah is seeking a dedicated Front Office Ambassador to create exceptional first impressions for guests. In this role, you will ensure all guest needs are met and reservations are properly managed. The ideal candidate will have a strong focus on customer service and excellent communication skills, with experience in hotel front office operations preferred. This position offers a chance to contribute to a positive guest experience in a dynamic hospitality environment.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Fluency in English is essential.

Responsibilities

• Act as a key ambassador for the hotel and brand.
• Monitor daily guest arrivals and ensure all reservations are honored.
• Provide information and support to guests regarding hotel services.

Skills

Customer service

Excellent communication

Fluency in English

Experience with Front Office Systems

Job description

Job Description

Key Duties and Responsibilities

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Experience with Front Office Systems