Guest Service Center Agent

NH Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a dedicated Guest Service Agent to anticipate and meet guest needs with high standards of service. The ideal candidate should possess prior experience in hotel front office operations and strong customer service skills, fluency in English and Arabic being a significant advantage. Candidates need to be flexible with shifts, including weekends. Knowledge of Ms Office and Property Management Systems (PMS) is preferred.

Qualifications

• Prior experience in hotel front office operations is preferred.
• Be able to work shifts, weekends, and public holidays.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Ensure guest service meets the highest standards.
• Develop harmonious relationships with hotel departments.

Skills

Customer service focus

Excellent communication

Fluency in English

Fluency in Arabic

Tools

Ms Office

Property Management Systems (PMS)

Job description

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English & Arabic will be an asset.
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred