Guest Service Call Center Agent / Data Clerk

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hospitality company in Dubai is seeking a friendly and efficient Guest Service Agent/Data Clerk to provide exceptional customer service and manage important data-related tasks. The role includes welcoming guests, handling check-in/check-out procedures, and managing reservations. Ideal candidates are detail-oriented, possess excellent communication skills, and are adaptable to various shifts. This position offers opportunities for growth and learning within the company, making it an exciting career path in the hospitality industry.

Benefits

Employee benefit card for discounted rates worldwide

Learning programs through academies

Opportunity for talent development and growth

Qualifications

• Previous experience in customer service or hospitality industry is highly desirable.
• Excellent verbal and written communication skills in English; knowledge of additional languages is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome and assist guests, addressing their inquiries and requests in a professional manner.
• Handle check-in and check-out procedures ensuring a smooth experience for all guests.
• Manage reservations including bookings, modifications, and cancellations.

Skills

Customer service orientation

Verbal and written communication skills in English

Data entry skills

Multitasking ability

Attention to detail

Problem-solving skills

Education

High school diploma or equivalent; Bachelor's degree preferred

Tools

MS Office Suite (Excel)

Job description

Company Description

Your team and working environment:

Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a friendly and efficient Guest Service Agent / Data Clerk to join our team in Dubai, United Arab Emirates. In this dynamic role, you will be the face of our organization, providing exceptional customer service while also managing important data-related tasks. This position offers an exciting opportunity to work in one of the world's most vibrant hospitality destinations.

• Welcome and assist guests, addressing their inquiries and requests in a professional and courteous manner
• Handle check-in and check-out procedures, ensuring a smooth and pleasant experience for all guests
• Manage reservations, including bookings, modifications, and cancellations
• Perform data entry tasks, maintaining accurate and up-to-date guest records in our computer systems
• Process payments and handle cash transactions with precision
• Generate and analyze reports to support management decision-making
• Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly
• Maintain a clean and organized front desk area
• Stay informed about local attractions, events, and services to provide recommendations to guests
• Assist with administrative tasks as needed, such as filing, document preparation, and inventory management

Qualifications

• High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field preferred
• Previous experience in customer service or hospitality industry is highly desirable
• Excellent verbal and written communication skills in English; knowledge of additional languages is a plus
• Strong customer service orientation with a friendly and professional demeanor
• Proficiency in data entry and computer skills, including MS Office suite (particularly Excel)
• Ability to multitask and prioritize in a fast-paced environment
• Keen attention to detail and strong organizational skills
• Problem-solving abilities and a proactive approach to guest satisfaction
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of hospitality industry practices and standards is preferred
• Familiarity with hotel management software is a plus

Additional Information

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world