Guest Service Agent — Instant Service

InterContinental Hotels Group; Dubai; On-site; AED 45,000 - 73,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

InterContinental Hotels Group's Holiday Inn & Staybridge Suites Dubai Business Bay is seeking an experienced Instant Service Agent to join our guest-focused team. You will provide prompt, courteous service to guests across shifts in a 4-star hotel environment.

You’ll handle calls, assist with guest requests, and work closely with colleagues to maintain brand standards and exceptional guest experiences in a dynamic Dubai setting.

Qualifications

• Minimum two years’ experience in a similar role in a 4-star hotel or call center.
• Proficiency in Microsoft Office and Outlook.
• Excellent written and verbal English; additional language is a plus.
• Opera system experience is advantageous.
• Ability to work independently and within a team; multi-tasking capable.

Responsibilities

• Provide prompt, courteous and efficient service to guests per brand standards.
• Know hotel policies, facilities, and local conditions to assist guests.
• Rotate in shifts (morning/afternoon/night).
• Handle incoming calls and wakeup calls; log requests and issues.
• Collaborate with team members and other departments to ensure guest satisfaction.
• Maintain guest privacy and follow-up on delays or issues.

Skills

Customer service

Office suite

English communication

Teamwork

Multi-tasking

Tools

Opera system

Job description

InterContinental Hotels Group's Holiday Inn & Staybridge Suites Dubai Business Bay is seeking an experienced Instant Service Agent to join our guest-focused team. You will provide prompt, courteous service to guests across shifts in a 4-star hotel environment.

You’ll handle calls, assist with guest requests, and work closely with colleagues to maintain brand standards and exceptional guest experiences in a dynamic Dubai setting.