Guest Service Agent - Front Office

1st-jobs.com; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Guest Service Agent for the Front Office team. The ideal candidate will provide exceptional service, assisting guests from arrival to departure, managing inquiries, reservations, and providing information on hotel services and local attractions. Previous experience in customer service, strong communication skills, and eligibility to work in the UAE are required. Attractive benefits and competitive salary offered.

Benefits

Free duty meals

Housing accommodation

Air tickets back home every 2 years

Health insurance

Additional perks and benefits

Qualifications

• Previous experience in a front office or guest service role, preferably in hospitality.
• Fluency in English is required; proficiency in Russian is a plus.
• Must be eligible to work in Abu Dhabi, UAE.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out procedures.
• Handle guest inquiries and requests promptly and professionally.
• Provide information about hotel facilities and local attractions.
• Process reservations and cancellations accurately.
• Maintain accurate records of guest accounts.
• Coordinate with other hotel departments for seamless experiences.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Multitasking

Basic computer skills

Fluency in English

Proficiency in Russian

Job description

About the job Guest Service Agent - Front Office

Job Title: Guest Service Agent - Front Office

Salary: Competitive, negotiable based on experience

Benefits

• Free duty meals
• Housing accommodation
• Air tickets back home every 2 years
• Health insurance
• Additional perks and benefits

We are currently seeking a dedicated and customer-oriented Guest Service Agent to join our Front Office team at one of Abu Dhabi's leading hotel chains. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests from the moment they arrive until their departure.

Responsibilities

• Warmly greet guests upon arrival and assist with check-in/check-out procedures
• Handle guest inquiries, requests, and concerns promptly and professionally
• Provide information about hotel facilities, services, and local attractions
• Process reservations, cancellations, and modifications accurately and efficiently
• Maintain accurate records of guest accounts and payments
• Coordinate with other hotel departments to ensure seamless guest experiences
• Handle cash and credit card transactions in accordance with hotel policies
• Uphold high standards of cleanliness and organization at the front desk area

Requirements

• Previous experience in a front office or guest service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach to guest service
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Knowledge of hotel reservation systems and basic computer skills
• Fluency in English is required; proficiency in Russian is a plus
• Must be eligible to work in Abu Dhabi, UAE

If you are passionate about delivering exceptional guest experiences and possess the above qualifications, we invite you to join our team. We offer a competitive salary, negotiable based on experience, along with attractive benefits and opportunities for growth within the organization.

Please submit your resume HERE. Only shortlisted candidates will be contacted for further consideration.