Guest Service Agent - Front Desk & Guest Experience

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Dubai seeks a Guest Service Agent responsible for providing exceptional service from check-in to check-out. The ideal candidate has experience in customer service, demonstrates excellent communication skills, and maintains high grooming standards. This position involves reception tasks, conflict resolution, and up-selling hotel services, contributing significantly to guest satisfaction.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.

Responsibilities

• Ensure an efficient reception experience for Guests.
• Act in accordance with policies and procedures.
• Maximize room occupancy and promote hotel services.
• Demonstrate a high level of customer service.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

IT proficiency

Job description

A leading global hospitality company in Dubai seeks a Guest Service Agent responsible for providing exceptional service from check-in to check-out. The ideal candidate has experience in customer service, demonstrates excellent communication skills, and maintains high grooming standards. This position involves reception tasks, conflict resolution, and up-selling hotel services, contributing significantly to guest satisfaction.