Guest Service Agent

IBIS STYLES; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Guest Service Associate to greet guests, assist with check-ins and check-outs, and handle guest inquiries. The ideal candidate should have strong communication skills and experience in hospitality. This role includes flexible hours and a commitment to maintaining high service standards. Visa costs and flights will be covered for eligible candidates.

Benefits

Visa costs covered

Flights covered for selected candidates

Qualifications

• Previous experience in customer service or hospitality industry is preferred.
• Proficiency in using computer systems.
• Ability to work flexible hours.

Responsibilities

• Greet guests upon arrival and assist with check-in.
• Handle check-out procedures, including billing.
• Address guest inquiries and complaints promptly.

Skills

Strong communication and interpersonal skills

Attention to detail

Ability to handle stressful situations

Organizational skills

Basic math skills

Education

High school diploma or equivalent

Degree in hospitality management

Tools

Hotel management software

Microsoft Office Suite

Job description

Job Description

• Greet guests upon arrival and assist with the check-in process.
• Handle check-out procedures, including billing and payment processing.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Manage room reservations and cancellations using the hotel’s booking system.
• Assist with modifications to existing reservations.
• Relay messages and information to guests and team members.
• Coordinate with housekeeping and maintenance teams to fulfil guest requests.
• Promote hotel services and amenities, including room upgrades and special packages.
• Handle payments and maintain accurate financial records.
• Ensure adherence to hotel policies and procedures, especially concerning safety and security.
• Handle emergency situations calmly and efficiently.
• Maintain accurate guest records and documentation.
• Assist with inventory management of supplies and amenities.

Qualifications

• High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
• Previous experience in customer service or the hospitality industry is preferred.
• Familiarity with hotel management software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Attention to detail and strong organizational skills.
• Proficiency in using computer systems.
• Basic math skills for handling payments and transactions.
• Ability to work flexible hours, including nights, weekends, and holidays.

Visa Requirements

Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

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