Guest Service Agent

NOVOTEL; Abu Dhabi; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Guest Service Agent to ensure a memorable experience for guests. Responsibilities include managing front desk activities, handling inquiries, and maintaining high standards of guest relations. Ideal candidates should have a service-focused personality, relevant experience, and fluency in English. This role emphasizes customer satisfaction and operational excellence.

Qualifications

• Experience in the hotel industry is required.
• Prior experience with relevant systems is an asset.
• Fluency in English is essential; additional languages are a plus.

Responsibilities

• Manage front desk activities including check-in and check-out.
• Handle guest inquiries and ensure satisfaction.
• Maintain cleanliness of the front desk area.

Skills

Service-focused personality

Fluency in English

Guest relations

Education

Bachelor's degree or equivalent

Tools

Opera or related system

Job description

Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as reception, check-in/check-out, cashiering, foreign exchange, and assisting guests with inquiries.

• Welcomes guests and takes care of them from their arrival through to departure.
• Maintains cashier float and ensures accurate daily reports of all money received.
• Contributes to guests' permanent satisfaction by providing high-quality services throughout their stay.
• Helps meet the department's quantitative targets through sales efforts.
• Encourages guest loyalty by developing friendly, personalized relationships.
• Ensures that administrative procedures do not take priority over guest relations.
• Anticipates guests' needs and takes them into consideration.
• Deals swiftly, efficiently, and sensitively with guest complaints and follows through.
• Ensures the front desk work area is kept clean and in an orderly state at all times.

Qualifications

• A service-focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.
• Bachelor's degree, diplomas, or certifications are required.
• Relevant experience within the hotel industry is a must.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.