Guest Revenue & Loyalty Executive

Marriott Hotels Resorts; Dubai; On-site; AED 5,000 - 7,000; Full time

Job summary

A prestigious hotel chain in Dubai is seeking an experienced individual to manage guest relations and reservations. Responsibilities include resolving guest inquiries, upselling services, and maintaining records within the Marriott system. Candidates should have at least 2 years of relevant experience and possess a high school diploma or equivalent. This role emphasizes customer loyalty and brand representation, making it vital for candidates to have excellent interpersonal skills.

Qualifications

• 2+ years of related work experience required.
• No supervisory experience required.
• Must demonstrate strong customer service skills.

Responsibilities

• Resolve guest calls and requests to ensure satisfaction.
• Promote brand loyalty and upsell to guests.
• Handle reservation requests and maintain guest records.

Skills

Sales techniques

Customer service

Office duties

Education

High school diploma or G.E.D. equivalent

Job description

A prestigious hotel chain in Dubai is seeking an experienced individual to manage guest relations and reservations. Responsibilities include resolving guest inquiries, upselling services, and maintaining records within the Marriott system. Candidates should have at least 2 years of relevant experience and possess a high school diploma or equivalent. This role emphasizes customer loyalty and brand representation, making it vital for candidates to have excellent interpersonal skills.