Guest Revenue & Loyalty Executive

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a committed individual to enhance guest experience by effectively resolving requests and maximizing loyalty. Responsibilities include assisting management in employee training, handling guest inquiries, and maintaining high service standards. Candidates should hold a high school diploma with at least two years of experience in a similar role. The hotel offers a supportive work environment, adhering to company policies and maintaining confidentiality.

Qualifications

• Two years of related work experience is required.
• Ability to maintain confidentiality of proprietary information.
• Must have clear and professional communication skills.

Responsibilities

• Assist management in training and motivating employees.
• Welcome and acknowledge all guests according to company standards.
• Handle guest calls, requests, questions and concerns.

Skills

Sales techniques

Guest service

Problem-solving

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Abu Dhabi is seeking a committed individual to enhance guest experience by effectively resolving requests and maximizing loyalty. Responsibilities include assisting management in employee training, handling guest inquiries, and maintaining high service standards. Candidates should hold a high school diploma with at least two years of experience in a similar role. The hotel offers a supportive work environment, adhering to company policies and maintaining confidentiality.