Guest Reservations Specialist – Elevate Service

SupportFinity™; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable hospitality company is seeking dynamic revenue professionals in the United Arab Emirates to deliver extraordinary customer service. The ideal candidate will have a diploma or degree in hospitality and prior experience in hotel reservations. Responsibilities include processing guest room reservations, addressing inquiries, and promoting hotel services. Excellent communication skills and computer literacy are essential for this role. Additional language skills are a plus.

Qualifications

• Previous experience in hotel reservations is required.
• Computer literacy with proficiency in English.
• Additional language skills are beneficial.

Responsibilities

• Process guest room reservations via phone, letter, or fax.
• Input reservations into the system and address customer inquiries.
• Maintain filing systems and report to the Reservations Manager.
• Promote hotel services and ensure accurate room status.
• Organize visa requests for guests and up-sell services.

Skills

Customer service

Communication skills

Teamwork

Education

Diploma or degree in hospitality

Job description

A reputable hospitality company is seeking dynamic revenue professionals in the United Arab Emirates to deliver extraordinary customer service. The ideal candidate will have a diploma or degree in hospitality and prior experience in hotel reservations. Responsibilities include processing guest room reservations, addressing inquiries, and promoting hotel services. Excellent communication skills and computer literacy are essential for this role. Additional language skills are a plus.