Guest Reservations Intern: Start a Hospitality Career

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader is seeking a Reservations Intern to work in Dubai. In this role, you will assist guests by responding promptly to queries and handling bookings. Ideal candidates should possess strong organisational skills, a positive attitude, and excellent communication abilities. You will be responsible for managing inquiries and ensuring customer satisfaction. This internship is an excellent opportunity to develop your career in the hospitality industry in a vibrant environment.

Qualifications

• Good organisational and administration skills.
• Positive attitude and good communication skills.
• High level of IT skills.

Responsibilities

• Manage telephone, fax and email enquiries professionally.
• Identify and respond to sales opportunities to maximise revenue.
• Produce quotations and confirmations for clients.
• Monitor customer satisfaction and resolve outstanding issues.
• Maintain knowledge of hotel facilities and processes.
• Ensure bookings are guaranteed appropriately.

Skills

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Excellent grooming standards

Education

Relevant degree or other qualification

Tools

Hotel property management systems

Job description

A global hospitality leader is seeking a Reservations Intern to work in Dubai. In this role, you will assist guests by responding promptly to queries and handling bookings. Ideal candidates should possess strong organisational skills, a positive attitude, and excellent communication abilities. You will be responsible for managing inquiries and ensuring customer satisfaction. This internship is an excellent opportunity to develop your career in the hospitality industry in a vibrant environment.