Guest Request Runner | The Mangroves Abu Dhabi, LXR Hotels & Resorts

Hilton; Abu Dhabi; On-site; AED 28,000 - 47,000; Full time

Job summary

Hilton Abu Dhabi is seeking a Guest Request Runner to brighten guests’ stays by delivering amenities and handling requests with warmth and professionalism.

You will coordinate with Housekeeping and other departments to ensure timely service, uphold luxury standards, and create memorable guest experiences in line with Hilton's service ethos.

Responsibilities

• Respond promptly and professionally to guest requests, ensuring timely delivery of amenities, supplies, and other requested items to guest rooms.
• Coordinate closely with the Housekeeping team and other departments to ensure seamless communication and efficient handling of guest requests.
• Maintain the highest standards of cleanliness, presentation, and organization when delivering items, in line with luxury hospitality standards.
• Deliver exceptional and personalized guest service by anticipating guest needs, addressing requests with care, and creating memorable experiences in line with Hilton's service standards.

Job description

Exceptional Hospitality Starts with YouPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description Exceptional Hospitality Starts with YouPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Request Runner, you’re not just delivering guest amenities and attending to requests – you’re spreading the light and warmth of hospitality by providing thoughtful, timely service and creating memorable experiences that make every guest’s stay truly exceptional.

Responsibilities

Here’s what you'll do during a typical day:

• Respond promptly and professionally to guest requests, ensuring timely delivery of amenities, supplies, and other requested items to guest rooms.


• Coordinate closely with the Housekeeping team and other departments to ensure seamless communication and efficient handling of guest requests.


• Maintain the highest standards of cleanliness, presentation, and organization when delivering items, in line with luxury hospitality standards.


• Deliver exceptional and personalized guest service by anticipating guest needs, addressing requests with care, and creating memorable experiences in line with Hilton's service standards.

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.