Guest Relations Specialist – Luxury Hotel VIP Service

Accor Hotels; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel group is seeking a Guest Relations Manager to oversee guest satisfaction by providing personal recognition and prompt service. Candidates must have a degree in Tourism and Hotel Management and at least 2 years of experience in a four or five-star hotel. Strong communication skills and the ability to work in a multi-cultural team are essential. This position is based in Dubai and offers the opportunity to enhance guest experiences in a prestigious environment.

Qualifications

• Strong written and verbal communication skills in English.
• Ability to develop rapport with colleagues and management staff.
• Experience in a multi-cultural team environment.
• Capable of managing difficult guest interactions.

Responsibilities

• Oversee and direct all aspects of Guest Relations.
• Ensure maximum guest satisfaction through personal recognition.
• Handle guest complaints and follow up on corrective action.
• Participate in regular team meetings for smooth operations.

Skills

Strong written and verbal communication skills in English

Ability to work cohesively with co-workers

Ability to focus attention on guest needs

Good judgment with difficult guests

Education

Degree from School for Tourism & Hotel Management

Job description

A luxury hotel group is seeking a Guest Relations Manager to oversee guest satisfaction by providing personal recognition and prompt service. Candidates must have a degree in Tourism and Hotel Management and at least 2 years of experience in a four or five-star hotel. Strong communication skills and the ability to work in a multi-cultural team are essential. This position is based in Dubai and offers the opportunity to enhance guest experiences in a prestigious environment.