Guest Relations Specialist — Luxury Hotel Front Desk

IHG; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the United Arab Emirates is seeking a Guest Relations Officer to deliver exceptional service and enhance guest satisfaction. You will welcome guests, handle requests, and coordinate with departments for seamless service. Ideal candidates should have previous experience in a luxury hotel, excellent communication skills, and a guest-first approach. Join our collaborative team to grow and make a difference in the hospitality industry.

Benefits

Competitive salary

Room discounts

Training programs

Qualifications

• Previous experience in a similar Guest Relations or Front Office role within a luxury or upscale hotel.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and public holidays.

Responsibilities

• Welcome guests warmly and ensure a smooth check-in and check-out experience.
• Act as the main point of contact for guest requests and feedback.
• Handle guest complaints professionally and ensure timely resolution.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Guest-first mindset

Fluency in English

Tools

Opera PMS

Job description

A leading hotel chain in the United Arab Emirates is seeking a Guest Relations Officer to deliver exceptional service and enhance guest satisfaction. You will welcome guests, handle requests, and coordinate with departments for seamless service. Ideal candidates should have previous experience in a luxury hotel, excellent communication skills, and a guest-first approach. Join our collaborative team to grow and make a difference in the hospitality industry.