Guest Relations Specialist — Luxury Hotel Experience

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Relations Officer to ensure guests enjoy a positive and memorable experience. The role requires excellent communication skills and the ability to anticipate guest needs. Responsibilities include handling inquiries, ensuring timely follow-ups, and suggesting alternatives to meet guest needs. Candidates should have a college degree in hotel management and previous experience in Front Office or Guest Services. Proficiency in English is required, with knowledge of Arabic, Russian, or Mandarin preferred.

Qualifications

• Experience in Front Office or Guest Services.
• Preferred languages: Arabic, Russian, Mandarin.

Responsibilities

• Ensure all guests enjoy a positive experience.
• Anticipate guest needs and handle inquiries.
• Ensure timely follow-up for guest satisfaction.

Skills

Excellent communication skills

Proficient in English

Ability to anticipate guest needs

Customer service orientation

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

A luxury hotel in Dubai is seeking a Guest Relations Officer to ensure guests enjoy a positive and memorable experience. The role requires excellent communication skills and the ability to anticipate guest needs. Responsibilities include handling inquiries, ensuring timely follow-ups, and suggesting alternatives to meet guest needs. Candidates should have a college degree in hotel management and previous experience in Front Office or Guest Services. Proficiency in English is required, with knowledge of Arabic, Russian, or Mandarin preferred.