Guest Relations Specialist – 5★ Resort, Growth & Multilingual

AccorHotels Middle East; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in the United Arab Emirates is seeking a Guest Relations Officer to ensure guests have a memorable experience. Responsibilities include greeting guests, providing exceptional service, and promoting hotel facilities. Ideal candidates will have at least one year of guest relations experience in a 5-star resort, be multi-lingual, and skilled in using Opera. Join the team and enjoy employee benefits like discounted rates worldwide and opportunities for career development.

Benefits

Discounted rates in Accor worldwide

Learning programs

Opportunities for talent development

Qualifications

• Minimum 1 year experience as Guest Relations in a 5 Star Resort in UAE.
• Multi-lingual skills are a plus.
• Strong ability to build relationships with stakeholders.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Add personalized experiences for guests.
• Promote hotel facilities and seek up-selling opportunities.

Skills

Experience in Guest Relations for 5 Star Resort in UAE

Multi-lingual (Arabic / German / Russian / French)

Strong networking skills

Education

Experience working with Opera

Tools

Opera

Job description

A leading hospitality brand in the United Arab Emirates is seeking a Guest Relations Officer to ensure guests have a memorable experience. Responsibilities include greeting guests, providing exceptional service, and promoting hotel facilities. Ideal candidates will have at least one year of guest relations experience in a 5-star resort, be multi-lingual, and skilled in using Opera. Join the team and enjoy employee benefits like discounted rates worldwide and opportunities for career development.