Guest Relations Officer - UAE National

Accor Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in Abu Dhabi is seeking a Front Office Associate to provide exceptional service throughout the guest’s stay. Key responsibilities include being the first point of contact, managing front office tasks, and delivering local information to guests. The ideal candidate should have at least 2 years of experience in a similar role, strong communication skills, and a genuine passion for customer service. The role offers opportunities for professional growth within a diverse and inclusive environment.

Qualifications

• Minimum experience of two years in a similar role in a 5-star luxury hotel.
• Ability to work under pressure and resolve issues quickly.
• Strong verbal and written communication skills.

Responsibilities

• Deliver excellent service from check in to check out.
• Be the first point of contact for guests.
• Provide local information to guests regarding attractions and amenities.

Skills

Customer service

Communication skills

Multitasking

Knowledge of local attractions

Tools

MS Office

Opera system

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Deliver excellent service, from check in to check out and everywhere in between.
• Be the first point of contact for guests and visitors.
• Be responsible for completing a wide variety of front office tasks, which will ensure every day is different.
• Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenities.

Qualifications

• Minimum experience of two years in a similar role in 5-star Luxury Hotel.
• Knowledge in MS Office and Opera system.
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.
• Strong verbal and written communication skills and pride in personal presentation.
• A people person who is able to make genuine connections with their colleagues and guests.
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.