Guest Relations Officer

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a Guest Relations Officer for Conrad Dubai. The ideal candidate will engage with VIP guests, ensuring exceptional service from check-in to check-out. Responsibilities include preparing for VIP arrivals, managing specialized room assignments, and maintaining high-quality guest amenities. Applicants should have experience in guest relations within hospitality, strong communication skills, and the ability to handle VIP guest needs efficiently. This role offers a unique opportunity to be part of a dynamic front office team.

Qualifications

• Guest relations experience in the hotel leisure and/or entertainment sectors.
• Proven ability to listen and respond to demanding Guest needs.
• Ability to maintain high quality standards for VIP guests.

Responsibilities

• Check the guest arrival reports in advance of VIP Guest check-in.
• Welcome and fulfill the check-in process of VIP Guests.
• Manage the Guest Relations Desk in the hotel lobby.

Skills

Calm efficient and organized

Excellent personal presentation

Exceptional levels of Guest service

Ability to multi-task

Computer literate

Professional manner

Guest relations experience

Conflict resolution

Cash handling experience

Job description

What are we looking for

Guest Relations for Conrad Dubai serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Calm efficient and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel leisure and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience

What will it be like to work for Conrad Hotels & Resorts

Conrad Hotels & Resorts combines contemporary design sophisticated amenities and personalized service. Conrads guest service is instinctive discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And our amazing Team Members are at the heart of it all!

A Guest Relations Officer for Conrad Dubaiengages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge during promotional activities and more.

What will I be doing

As a Guest Relations for Conrad Dubai you will serve on the Front Office Team which is the main connection between the Guest the hotel and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and therefore is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events

EOE/AA/Disabled/Veterans

Required Experience:

Unclear Seniority