Guest Relations Officer

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Relations Officer to ensure guests enjoy a positive and memorable experience. The role requires excellent communication skills and the ability to anticipate guest needs. Responsibilities include handling inquiries, ensuring timely follow-ups, and suggesting alternatives to meet guest needs. Candidates should have a college degree in hotel management and previous experience in Front Office or Guest Services. Proficiency in English is required, with knowledge of Arabic, Russian, or Mandarin preferred.

Qualifications

• Experience in Front Office or Guest Services.
• Preferred languages: Arabic, Russian, Mandarin.

Responsibilities

• Ensure all guests enjoy a positive experience.
• Anticipate guest needs and handle inquiries.
• Ensure timely follow-up for guest satisfaction.

Skills

Excellent communication skills

Proficient in English

Ability to anticipate guest needs

Customer service orientation

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Overview

As a Guest Relations Officer you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand and as such you will need to anticipate guest needs and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English both written and spoken. Arabic/Russian/Mandarin speakers are preferred.

Additional Information

• Luxury Hotel Experience

Remote Work

No

Employment Type

Full-time